Supply of services
From 1 October, the new Consumer Rights Act 2015 will change the rules relating to the supply of goods, services and digital content for contracts. The government has issued guidance on what your obligations are under the act when you supply services to a consumer.
Consumer Rights Act 2015: What You Need to Know for Service Providers
From 1 October 2015, the new Consumer Rights Act 2015 (CRA) introduced significant changes to the laws governing the supply of goods, services, and digital content. This comprehensive legislation aims to simplify and update consumer rights, ensuring that consumers are better protected. If your business provides services to consumers, it’s crucial to understand the implications of the CRA and how it affects your obligations.
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The Consumer Rights Act 2015 clarifies several important aspects, including the quality of services provided, the transparency of terms and conditions, and the remedies available to consumers when their rights are not met.
Key Provisions for Service Providers:
- Service Quality: Under the new Act, services must be performed with reasonable care and skill. If you fail to meet this standard, consumers are entitled to a remedy. If a service is not performed as agreed, they can request a repair, a repeat performance, or, in some cases, a reduction in price.
- Clear Terms and Conditions: The CRA requires service providers to be transparent about the terms of the contract, including the cost, duration, and any potential additional charges. Consumers must be informed of all relevant information before entering a contract.
- Right to a Remedy: If the service you provide doesn’t meet the terms of the contract, consumers have the right to a remedy within 30 days. This could include a repeat service, or a reduction in price, or in extreme cases, the right to cancel the contract entirely.
Impact on Your Business: As a service provider, it’s essential to ensure that your contracts with consumers are clear and that you deliver services to the required standard. Any failure to meet the terms of the contract could result in legal claims from dissatisfied consumers.
To remain compliant with the Consumer Rights Act 2015, make sure that your contracts are up-to-date, your service quality meets the standards required, and you are ready to offer appropriate remedies should the need arise. Regularly review your terms and conditions to ensure transparency and minimise the risk of disputes.
